terms & conditions

A La Eve Terms and Conditions

1. Definitions
1.1. A La Eve: The business A La Eve, registered in the Netherlands under Chamber of Commerce number, with registered office in Hoogeveen.
1.2. Customer: Any individual or legal entity entering into an agreement with A La Eve.
1.3. General Terms and Conditions: This complete set of terms and conditions as outlined below.
1.4. Products: Bridal gowns and related items offered by A La Eve, including both standard-sized and custom-made items.
1.5. Agreement: Any agreement established between A La Eve and the Customer concerning the sale and delivery of Products.
1.6. Information: All data provided by the Customer for purposes of fulfilling the Agreement.
1.7. Written Communication: Includes communication by letter, email, and digital messaging.
1.8. Confidential Information: All financial, business, and personal data entered, processed, and stored by A La Eve or the Customer.
1.9. Website: The A La Eve website, www.alaeve.com.

2. Applicability
2.1. These General Terms and Conditions apply to all offers, quotes, remote agreements, and sales made by A La Eve unless otherwise agreed upon in writing.
2.2. By confirming an order or agreement, the Customer acknowledges and agrees to these terms.
2.3. In case of conflict between these General Terms and Conditions and the terms outlined in a specific Agreement, the provisions of the Agreement take precedence.
2.4. A La Eve reserves the right to engage third parties for the performance of specific services related to the Agreement.
2.5. Customer-provided terms are not applicable and are rejected upon acceptance of these General Terms and Conditions.

3. Offers, Quotes, and Price Adjustments
3.1. Offers are valid for 14 days unless otherwise stated. If not accepted within this period, the offer will lapse.
3.2. Pricing: Prices are based on A La Eve’s official price list and are exclusive of VAT. In some cases, quotes may include quantity discounts or special pricing lower than the listed prices. These specific prices will apply if stated in the offer.
3.3. Annual Discounts: Cumulative quantity discounts are calculated and applied in January for the previous calendar year.
3.4. All offers and images are accurate representations of the Products offered. Any clear mistakes or errors in an offer are not binding for A La Eve.
3.5. A La Eve reserves the right to require a 50% deposit for standard orders and 100% upfront payment for custom orders.
3.6. Payment can be made in euros (€) or U.S. dollars ($) as specified at the time of order.

4. Payment Terms
4.1. Standard Products: A 50% deposit is required at the time of order. The remaining 50% is due within 14 days of delivery.
4.2. Custom Orders: Custom orders require 100% upfront payment, which is non-refundable. Cancellations are not permitted after order confirmation.
4.3. Late Payments: If payment is not made on time, A La Eve reserves the right to suspend or cancel the order. Late payments may incur additional costs, including statutory interest and administrative fees, which will be detailed in the Customer’s invoice.
4.4. Electronic Invoicing: A La Eve issues electronic invoices. Should the Customer prefer a paper invoice, A La Eve reserves the right to apply an additional charge of €2.50 per invoice.

5. Shipping and Delivery
5.1. Products are shipped within Europe via a designated courier, with shipping costs to be borne by the Customer.
5.2. Delivery times are provided based on the type of order (standard vs. custom) and agreed upon with the Customer.
5.3. A La Eve will inform the Customer promptly if any delays occur, with notification provided no later than 30 days after the order is placed.
5.4. The Customer is responsible for providing accurate and complete shipping details. A La Eve is not liable for delays due to incorrect address information provided by the Customer.

6. Returns, Cancellations, and Complaints
6.1. Standard Products: Orders of standard-sized products may be canceled before shipment, with a refund issued for payments made, minus shipping costs. Once shipped, returns are only accepted in the case of defects.
6.2. Custom Orders: Cancellations for custom or bespoke orders are not allowed after order confirmation, and the initial 100% payment is non-refundable.
6.3. Return Policy for Defects: In cases of defective or damaged Products, Customers must notify A La Eve within 8 days of receiving the Product and provide photographic evidence. Returns for defects will be processed at A La Eve’s discretion.
6.4. The right of withdrawal does not apply to custom-made Products, which will be indicated at the time of order and in the agreement provided.
6.5. The risk and responsibility for correctly exercising the right of return rest with the Customer.

7. Intellectual Property
7.1. All designs, materials, and products are the exclusive property of A La Eve and protected under copyright and trademark laws. Customers are not authorized to reproduce, resell, or distribute A La Eve designs without explicit written permission.
7.2. Any breach of A La Eve's intellectual property rights may result in legal action and a claim for damages, including any licensing fees that would have applied for authorized use.

8. Warranty and Liability
8.1. A La Eve guarantees that Products are free from defects at the time of delivery. Minor deviations from original designs or samples are not considered defects.
8.2. Liability for damages is limited to the amount paid by the Customer for the Product in question, with a maximum cap of €5,000 or the amount covered by A La Eve's insurance, whichever is lower.
8.3. Limitation of Liability: A La Eve is not liable for indirect damages, including but not limited to loss of income, business interruption, data loss, or any other consequential or incidental damages.

9. Governing Law and Jurisdiction
9.1. All agreements and legal relationships with A La Eve are governed exclusively by Dutch law.
9.2. Any disputes arising from these Terms and Conditions will be resolved through the competent court in the Netherlands, specifically within the jurisdiction of Noord-Nederland.

10. Final Provisions
10.1. If any provision in these Terms and Conditions is declared invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
10.2. Any deviations from these Terms and Conditions, even if granted to the Customer, do not establish any rights to future deviations.
10.3. Rights and obligations under the Agreement may only be transferred by the Customer to a third party with prior written approval from A La Eve.